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Surprise and Delight

Terms and Conditions

  • This offer cannot be used in conjunction with any other offer or discount code.
  • Only returns of the full order will be accepted - part-returns will sent back to customer.
  • Returns can only be made in exchange for a credit note - strictly no refunds will be given.
  • Stock is from SS16 and earlier. It includes fashion, core and solutions lingerie and therefore there may be some size discrepancies between styles due to different fabrics, fittings, designs and manufacturing processes.
  • Due to stock availability, there may be some duplicate styles included but there should be no more than 2 of the same style.
  • Unfortunately, customers cannot select which styles will be included in each Surprise & Delight box.
  • Due to the limited availability, boxes are fulfilled on a first come first served basis. Ultimo reserves the right to cancel any orders made after stock runs out.
  • Ultimo recommends that you are measured every 6 months to ensure your size is accurate.