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Delivery & Returns

UK DELIVERY | INTERNATIONAL DELIVERY | TRACKING YOUR ORDER | RETURNS & REFUNDS

DELIVERY INFORMATION

Last order dates for Christmas Delivery:

  • UK Standard: Friday 16th December
  • UK Premium: 2pm Wednesday 21st December
  • International: for details see below.


UK DELIVERY

Service

Delivery Time

Cost

Standard

3-5 working days

£3.95*

Express

Next working day**

£6.50

 

 

 

 

* We occasionally offer FREE DELIVERY promotions - sign up to our emails to keep informed. 

** Please note that Royal Mail cannot guarantee next day delivery to non-mainland UK destinations.

***In busy sale periods and in Christmas months deliveries may take slightly longer but we will aim to get your order to you as soon as possible.

Orders placed before 2pm Mon-Thu will be despatched on the same day. Orders placed after 2pm will be despatched the following day. Please not that Premium service orders placed after 2pm on a Thursday will be despatched on Friday to arrive Monday. If the order is placed after 2pm on a Friday it will be despatched on the following Monday to arrive Tuesday.

We use Royal Mail as our delivery partner. In rare circumstances, despatch may be delayed if there are discrepancies between your billing address, and the address held by your payment provider.

INTERNATIONAL DELIVERY

Service

Delivery Time

Cost

EU Standard

5-7 working days

£10.00

Non-EU Standard

7-10 working days

£12.50

International Express

5 working days

£20.00

 

 

 

 

 

Last post for Christmas International Standard
Saturday 3 December Africa, Middle East
Wednesday 7 December Cyprus, Asia, Far East (including Japan), Eastern Europe (except Poland, Czech Republic and Slovakia), Turkey, Malta
Thursday 8 December Caribbean, Central & South America
Saturday 10 December Greece, Australia, New Zealand
Wednesday 14 December Czech Republic, Germany, Italy, Poland
Thursday 15 December Canada, Finland, Sweden, USA
Friday 16 December Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Saturday 17 December Belgium, France, Ireland, Luxembourg

 






 

 

DELIVERY DESTINATIONS

Standard delivery is available for all locations. Express shipping is available via FedEx to most worldwide destinations. In the unlikely event that we are unable to deliver to your chosen address, we will contact you to arrange an alternative shipping method.

TRACKING YOUR ORDER

Track & Trace information is available for Express and International orders but not for Standard deliveries. Call our Customers Service Department on 0345 130 3232 for help tracking your order. Please note, no claims for lost items can be made prior to 15 working days from the date of sending. We cannot be held responsible for delays due to potential strikes or other disruptions that Royal Mail, Customs or postal services abroad might encounter.

RETURNS & REFUNDS

We hope you love your Ultimo purchase but if you’re not absolutely happy don’t fret – we offer a full refund or exchange on unworn items if returned within 28 days of receipt (this is reduced to 14 days for Sale items – so that we can get them back into the Sale). Please ensure that items are returned unworn with their original tags/labels/stickers and your returns form (on the invoice) to ensure that we can speedily handle your refund.

We aim to process all refunds within 10 working days of our receipt of the goods but please be aware that at peak periods (Valentines, Sale, Xmas) there may be a delay. Unfortunately, we cannot refund postage charges though we frequently run Free Postage promotions.