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Delivery & Returns

UK DELIVERY | INTERNATIONAL DELIVERY | TRACKING YOUR ORDER | RETURNS & REFUNDS

DELIVERY INFORMATION

UK DELIVERY

Service

Delivery Time

Cost

Standard

3-5 working days

£3.95*

Express

Next working day**

£6.50

 

 

 

 

* We occasionally offer FREE DELIVERY promotions - sign up to our emails to keep informed. These apply to UK Standard Delivery unless otherwise specified.

** Please note that bank holidays are not included as a working day and Royal Mail cannot guarantee next day delivery to non-mainland UK destinations.

***In busy sale periods and in Christmas months deliveries may take slightly longer but we will aim to get your order to you as soon as possible.

We will aim to dispatch all Standard Delivery orders within 2 working days of them being received. Please note, that there can be delays with the dispatch of your order during busy sales periods. No orders are dispatched on a Saturday or Sunday.

Express orders placed before 3pm Mon-Fri will be dispatched on the same day. Orders placed after 3pm will be dispatched the following day. Please not that Express service orders placed after 3pm on a Friday will be dispatched on Monday to arrive Tuesday.

We use Royal Mail as our delivery partner. In rare circumstances, despatch may be delayed if there are discrepancies between your billing address, and the address held by your payment provider.

The responsibility for providing an accurate detailed address for delivery rests with the customer and we will not accept responsibility for loss if the product is not delivered to the customer by reason of the customer providing insufficient or inaccurate details.

INTERNATIONAL DELIVERY

Service

Delivery Time

Cost

EU Standard

5-7 working days

£10.00

Non-EU Standard

7-10 working days

£12.50

 

 

 


DELIVERY DESTINATIONS

Standard delivery is available for all locations. Express shipping is available via FedEx to most worldwide destinations. In the unlikely event that we are unable to deliver to your chosen address, we will contact you to arrange an alternative shipping method.

TRACKING YOUR ORDER

Track & Trace information is available for Express and International orders but not for Standard deliveries. Call our Customers Service Department on 0345 130 3232 for help tracking your order. Please note, no claims for lost items can be made prior to 15 working days from the date of sending. We cannot be held responsible for delays due to potential strikes or other disruptions that Royal Mail, Customs or postal services abroad might encounter.

RETURNS & REFUNDS

We hope you love your Ultimo purchase but if you’re not absolutely happy don’t fret – we offer a full refund or exchange on unworn items if returned within 28 days of receipt (this is reduced to 14 days for Sale items – so that we can get them back into the Sale). Please ensure that items are returned unworn with their original tags/labels/stickers and your returns form (on the invoice) to ensure that we can speedily handle your refund.

We aim to process all refunds within 10 working days of our receipt of the goods but please be aware that at peak periods (Valentines, Sale, Xmas) there may be a delay. Unfortunately, we cannot refund postage charges though we frequently run Free Postage promotions.

If you wish to return an item bought in a 3 for 2 promotion, all 3 items will need to be returned for this to be processed.

Please note when returning faulty items, the maximum postage we will cover to return a faulty item is £4.45. This is for a for a tracked/signed for service via Royal Mail which is what we use to send all our orders out. We do not cover postage for items sent back via Special Delivery/Saturday Delivery etc.

Surprise and Delight Box terms and conditions can be found here.

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