In the interest of security all parcels will have to be signed for. In the event that you or a member of your household are not available, a card will be left for you to arrange collection at your local Post Office.

Please note that Express or Next Day orders placed after 1pm on Friday or over the weekend will not be dispatched until the following Monday. Orders placed after 1pm on Thursday on a next day service are not guaranteed for a Saturday delivery so you may not receive the parcel until the following Monday.

Please note that Next Day delivery is not guaranteed to certain remote parts of the UK. Please call our Customer Helpline on 0845 130 3232 for further information before placing your order.

We aim to dispatch all orders within 48 hours subject to credit clearance and availability of stock. Your parcel will be delivered by Royal Mail, at normal Royal Mail delivery times.

If the address that you state as your billing address online does not match the address your card is registered to there may be a delay in the dispatch of your parcel. We cannot be held responsible for any delay and will not refund postage charges.

We ship to most countries in the world - unfortunately, we cannot ship to all countries due to problems we have had with local deliveries. If you do not find your desired destination country below, please e-mail our Customer Services (enquiries@ultimo.co.uk) team and we will do our best to help.

Australia, Indonesia, Portugal, Austria, Ireland, Singapore, Belgium, Italy, South Korea, Canada, Japan, Spain, China, Luxembourg, Sweden, Denmark, Macau, Taiwan, Finland, Mexico, USA, France, Monaco, Vatican City, Germany, Netherlands, Greece, New Zealand, Hong Kong and Philippines

You will find a note of your tracking order on your email invoice. This number can be used to track the progress of your package with Royal Mail. Simply visit: track.royalmail.com and enter your tracking number. Alternatively please call our Customers Service Department on 0845 130 3232 for help tracking your order.